Err America

I was recently at the airport in Philadelphia. Twice. Once going. Once coming back. It was the intermediary stop. Both times I was delayed.

I don't know what it is, but airlines have decided it's unncessary to inform passengers if a flight is late. It's true, on the return, we were only delayed half an hour to board, and then another half an hour to take off, since we were in a large line of planes to lift off.

Did we get an apology or an explanation about why we weren't going to leave on time? Not at all. Most companies brag about service, even if they're lying some of the times. It's just like the always happy and helpful Mr. Goodwrench. Do you really believe that these mechanics are trained to be that happy and helpful? Or do they simply make ads so you're left with that impression?

I admit that airlines have to deal with lots of people all the time, and that air travel works remarkably well for the thin margins they must make on flights. Even so, I doubt most people would say it's a very enjoyable experience. There's a lot of waiting going on already. Maybe letting people know why would give them a little more peace of mind.