I have some friends that prefer Bed, Bath, and Beyond to Linens N Things and some who don't. To me, this is the Coke-Pepsi war.
The two stores ARE THE SAME!
Look at their layouts. They are broken into the same groupings, with items to a very tall ceiling. They have cramped navigation. It's really hard to browse around. The checkout lines are similarly cramped and the exits are cramped.
The items are fine, and they have interesting sales (basically, pick your own sale item given the prodigious number of 20% coupons they give).
But is one really much better than the other? Neither has done much to distinguish the way it looks and provides a nearly identical customer experience, which is rather painful.
Subscribe to:
Post Comments (Atom)
1 comment:
I am convinced of this, as well. The within-organization differences are much greater than between-organization. E.g. the Bed Bath and Beyond in Rockville is far superior to the one in Gaithersburg, which is worse than the College Park Linens and Things.
Post a Comment