Automation Frustration

Raise your hands if you like talking to an automated system? I'm sure you didn't raise your hand. Because, of course, you don't talk to one. Its voice recognition sucks. It never has the options you really want. You just want to talk to a person.

And yet, still, companies don't like expending human effort to customer support. Yet, without fail, each time I want to call customer service, I'm forced to jump through hoops, which ought to upset me, except every frickin' company does it too.

Companies must know their customers hate it. And yet, they've invested so much, and want to pinch pennies so much, that they are willing to put up with the ire of customers, who can't navigate the system to talk to someone.

The funny thing is they'd never put up with you putting them on hold, because, yeah, there's so few of them, and so many customers. Just like the repair folks who can't tell you they will be there at a specific time, but will leave in five minutes if you aren't there in this huge gap of time they want you to be there.